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Billing and Payment
Your trust in our ability to generate clear, transparent billing and provide convenient and secure payment options is of utmost importance to us.
Here, you’ll find information that explains important factors that impact your billing statement and the methods you can use to pay your bill, which include online, telephone, and mail.
We accept Visa, MasterCard, American Express, and Discover. Your credit card is processed securely with SSL and PCI compliant encryption and immediately sent to the banking merchant.
Holy Redeemer Physician Services
To pay your Holy Redeemer Physician Services bill securely online, you will need your login and password for the My Health Story patient portal. If you do not have a login and password for the portal, you will need the QuickPay code that appears on your billing statement.
To pay your Holy Redeemer Hospital Services bill securely online, you will need your statement number and date of service. You can find this information on the upper portion of your billing statement.
Holy Redeemer ASC
To pay your Ambulatory Surgery Center bill securely online, you will need your account number and date of service. You can find this information on the upper portion of your billing statement.
Payment by Phone or Mail
If you wish to pay your hospital or physician bill by phone, please call 215-856-1000, Monday - Friday, 8:00 a.m. to 5 p.m. You must pay with a credit card when paying by phone. If you would like to pay by check, please refer to your billing statement for the address to remit payment.
Why You May Receive Multiple Bills for One Hospital Visit
If you received care in a hospital setting, you may be billed for both facility and professional fees. The hospital bills for the facility service fees and the physician bills for the professional service fees and/or interpretation/reading of tests.
You may not meet all providers who assist with your care. For example, you may not have met the physician who reads and interprets your radiology and laboratory results.
If you received professional services from a private practice physician who maintains medical staff privileges at Holy Redeemer Hospital but is not employed by Holy Redeemer, you will receive a bill directly from that physician's office and will need to contact the number on that specific billing statement if you have any questions.